Name: Royal Mail Group

Industry: Other

Project Summary: Business case, audit and strategy development for Royal Mail Group (RMG).

Business Issue: PTI has been working with the Royal Mail Group since 2003, writing the business case for inclusion, conducting an organisation-wide assessment of policies and procedures, as well as writing their first ever inclusion strategy.

PTI Action: We researched the demographic, legislative and commercial data to inform the business case, included tailored elements (where possible) for RMG business units and highlighted examples of best practice from other organisations. We also audited all people-related policies and practices across all RMG business units and made suggestions for improvements. Finally, we combined our findings into an inclusion strategy which supported the organisation's overall strategic objectives.

Business Result: This ground-breaking research and strategy work enabled PTI to touch 230,000 workers with diversity and inclusion at a time when RMG was changing rapidly as an organisation.